Camera works in Video Settings but not Live

[hwinterton]

We have the VMB3500 base station with two VMC3030 cameras. One is working correctly however the second is not showing a Live Feed or recordings. Cannot be a connection issue as when using the Video Settings within the Arlo app, I'm able to view Live video. Any suggestions please?

I've rebooted, removed and re-synced both the base unit and the erroring camera but the issue remains.

Latest firmware for base unit and cameras too.

[jguerdat]

Use the Contact Support link at the bottom here for a hardware problem.

[hwinterton · Accepted solution]

Thanks for your prompt response. I'll give them a try