Camera won't synch with base station

[lefemmenakita]

Went to add 4th camera.

Base already synced with three cameras.

Had a hard time getting camera to sync.   Finally did. Even went through hardware update.

It  worked  one and a half days and went offline.

Now can not get camera to sync at all. Blinks blue and turned amber after 15 seconds.

Phone app can 't detect it.

New and charged batteries

[StephenB]

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@lefemmenakita wrote:

Went to add 4th camera.

Base already synced with three cameras.

Had a hard time getting camera to sync.   Finally did. Even went through hardware update.

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What camera model?

Also what base - your model is VMB3000, which isn't compatible with the newer cameras.  https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

[lefemmenakita]

The base is VMB3000. 

The camera is an older model, same as my others.  

Not sure of camera model, just arlo hd camera. 

It came new  with 5 cameras

[StephenB]

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@lefemmenakita wrote:

The base is VMB3000. 

The camera is an older model, same as my others.  

Not sure of camera model, just arlo hd camera. 

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If it uses 4 CR123 batteries, then it is the original WireFree camera (VMC3030)

If it uses a single lithium battery, then it would be either a Pro or a Pro 2.  You'll find a VMC label inside the camera - remove the battery when looking for it.

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@lefemmenakita wrote:

It came new  with 5 cameras

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If you are adding a 6th camera, then you will need a subscription for that camera to get cloud storage.  But it should sync without a subscription.

The "new" camera is of course very old (Arlo stopped manufacturing them long ago).  Was it advertised as new, or was it used?

[lefemmenakita]

It is the original WireFree camera (VMC3030) .

 I have three synced. The fourth which I am trying to add was my sisters and she stopped using her system.

I guess it went bad. But it worked for a day and a half.

[StephenB]

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@lefemmenakita wrote:

It is the original WireFree camera (VMC3030) .

 I have three synced. The fourth which I am trying to add was my sisters and she stopped using her system.

I guess it went bad. But it worked for a day and a half.

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Maybe the batteries drained during all the sync attempts? 

I haven't used those cameras for a long time, so hopefully other users here will chime in with their suggestions.

[lefemmenakita]

Thanks for your assistance. I really appreciate your imput!😘

[lefemmenakita]

input