Arlo|Smart Home Security|Wireless HD Security Cameras

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Sapper06
Aspirant
Aspirant

I have one camera, updated firmware that will not stay online any more. I can disconnect and reconnect and still only get it to stay online for 2 minutes then it drops off line again. This is with it mounted, 20 feet line of sight, or sitting next to the base station. 

 

What is the solution?

5 REPLIES 5
steve_t
Master Master
Master

Reset the camera by removing the batteries for a few minutes

jguerdat
Guru Guru
Guru

Also, swap cameras around to see if it's the camera or the location.

Sapper06
Aspirant
Aspirant
So I guess I should have said it in my original post that I've changed the batteries and it still does not stay connected.
Sapper06
Aspirant
Aspirant
I guess you missed the part where I said I tried it in its normal location and moved it all the way up to where it is sitting within 2 foot of the base station and it still doesn't stay connected.
jguerdat
Guru Guru
Guru

Open a case with support using the Contact Support link at the bottom here.