Camera will not resync

[Vinson15]

my camera worked for a couple of months then disconnected, it will not resync

[jguerdat]

Have you tried new batteries?

[Vinson15]

Yes, new batteries, rebooted system, removed camera from system...still nothing

[jguerdat]

Does it sync? Regardless, create a trouble ticket - maybe the camera has gone ker-flooie (technical term).

[JamesC]

Vinson15,

What is the behavior of the camera LED when pressing the sync button on the camera? Are you seeing any error messages on the cameras screen for this camera or does it not show up at all? If it is displayed on the cameras screen, consider removing the camera (Settings > My Devices > Select the affected camera > Remove Device). After removing the device, attempt the sync process again.

JamesC

[Vinson15]

Green light slowly flashes then amber rapidly, I have removed the camera from the base unit now it won't resync

[JamesC]

Vinson15,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC
 

[howdy]

mine does the same thing.  been waiting for support for over 15 minutes even though I am first in the queue

[JamesC]

howdy,

What is the LED behavior when attempting to sync? Were you able to contact the Support Team to investigate the issue?

JamesC