Videos only buffer on phone

[JM-Alpharetta]

Have Arlo VMB 4000 base station with 5 cameras.  System working fine up to 2 weeks ago.  Twice in last 2 weeks unable to play video on my cell phone. All videos show constant circling. When try to play back a specific video - sticks in "buffering".  Restarted phone and base station.  Logged out and back into Arlo app,  Deleted and re-downloaded app. Camera distance is not the issue on exterior are within 10 feet of the base station. Plenty of memory on the phone.

[Khone]

Android. Only other place that I use ARLO is my desktop. No problems

[StephenB]

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@Khone wrote:

Android. Only other place that I use ARLO is my desktop. No problems

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If you have 2K or 4K cameras - are the cameras configured to do 2K/4K livestreaming?  If so, have you tried turning that off, and then see if WiFi livestreaming works?

[Khone]

Don't think so. System is old and I have not seen anything that links to 2K or 4K when I search through the settings.