Arlo|Smart Home Security|Wireless HD Security Cameras

Camera not recording when motion is present? Grey icon with red circle should be activated?

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boa
Aspirant
Aspirant

My camera is not starting recordings when motion is present. I believe the grey icon with a red circle on the attached picture should be activated. But how?
I dont know which type/name arlo vms3230 is?
Thank you in advance.
Bo

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jguerdat
Guru Guru
Guru

That indicates the camera isn't armed. Did you reboot the base? I would also open and close the battery door on the camera to get everything back to a known state. If still disarmed, I would remove and resync the camera.

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StephenB
Guru Guru
Guru

@boa wrote:

I dont know which type/name arlo vms3230 is?


The VMS3230 would have 2 of the original Wireless HD cameras - each requires 4 CR123 batteries.

 

Is that what you have?

boa
Aspirant
Aspirant
Yes. That is correct.
StephenB
Guru Guru
Guru

@boa wrote:
Yes. That is correct.

Great.  Can you live stream the camera?  Or does that fail?

boa
Aspirant
Aspirant
Yes. I can live stream by turning it on manually in the app.
jguerdat
Guru Guru
Guru

Have you checked your active mode to verify that the camera has an appropriate rule? Rebooting the base may be useful.

boa
Aspirant
Aspirant
In the "mode" section it says armed.
Do you know how to get the grey icon on my picture active?
jguerdat
Guru Guru
Guru

That indicates the camera isn't armed. Did you reboot the base? I would also open and close the battery door on the camera to get everything back to a known state. If still disarmed, I would remove and resync the camera.

View solution in original post