Camera is not working

[Rsmc52]

My cameras have always worked well I hooked up to Starlink. Everything’s plugged in accurately. My Arlo main base is working fine. I cannot hook my cameras up, though why I’ve had these working for years and they were fine.

[BrookeN]

@Rsmc52 I sent you a direct message last week, did you receive that message? Were you able to get your camera to work?

[Rsmc52]

I don't think I receive your message. Sorry. No they are still not working. I have unplugged everything and started over. It still won't let me add the cameras back on.

[BrookeN]

Can you provide what basestation you have?

[Rsmc52]

 

 

[BrookeN]

Are you using an iPhone by chance to try to onboard the cameras? Can you try using the web browser or a different device by chance?

[Rsmc52]

I am using an iPhone. I don't want to use a computer. I did it this way before.

[StephenB]

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@Rsmc52 wrote:

I am using an iPhone. I don't want to use a computer. I did it this way before.

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Sometimes a PC (my.arlo.com) will work when the phone doesn't.  Once you've installed it, you'd see the camera on your phone as well.