Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Camera goes offline constantly and batteries drain within 24 hours

Reply
Discussion stats
  • 1 Reply
  • ‎2018-12-06 05:45 AM
  • 1189 Views
  • 0 Likes
  • 2 In Conversation
skayse
Follower
Follower
‎2018-12-06 05:45 AM

I have 5 Arlo cameras that I purchased about four years ago. Right now four of them are draining the battery within 24 hours and they're constantly telling me they're offline. What is going on?

Labels:
0 Likes
Reply
Message 1 of 2
1,189
1 REPLY 1
steve_t
Master Master
Master
‎2018-12-06 02:42 PM

Sounds like some wifi interference is causing the cameras to lose their connection to the base station and then the cameras spend all their battery power trying to reconnect. 

Can you login on your wifi router and change the channel for the 2.4GHz network? Maybe use a wifi analyzer app to determine which is the least congested out of channels 1, 6, 11 and change to that. Also, moving the base station a few feet further away from the router can help

0 Likes
Reply
Message 2 of 2
1,164
Related Labels
Discussion stats
  • 1 Reply
  • ‎2018-12-06 05:45 AM
  • 1190 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.