Arlo|Smart Home Security|Wireless HD Security Cameras

Camera did not sync and now will not turn on

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TWSPHR
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Aspirant

Camera did not sync and now will not turn on. I replaced batteries with new ones. Camera still does not turn on.

8 REPLIES 8
jguerdat
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Guru

Be sure the batteries are good. Using a voltmeter, good batteries are ~3.2v, dead are ~2.75v. Make sure the batteries are installed with the proper polarity. Don't push the batteries down - let the door do the pushing. When the door closes, you should see the LED flash blue.  Anyluck?

TWSPHR
Aspirant
Aspirant
No change. The camera does not turn on.
TWSPHR
Aspirant
Aspirant
When I initially tried to sync the camera, it appeared to work properly but did not sync. I followed the instructions, turned the camera off, and attempted another sync but the camera never came back on. Changed batteries 3 times. No change.
TWSPHR
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Aspirant
This is my 3rd camera. Did not have any problems with the first 2.
jguerdat
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Guru

Especially if you get no LED indications at all, opening a case with support or swapping at the store seems like your next move.

TWSPHR
Aspirant
Aspirant
Ok, since this is a reconditioned camera, how do I open a case with support, I doubt the store will exchange it.
jguerdat
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Guru
 
jguerdat
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Guru

 Use the Contact Support link at the bottom here.