Camera dead, no lights, nothing

[usjpcouple]

I guess this is the only option I have to ask questions since I don't pay for monthly monitoring. I can't find another option to email email support.

I have 4 cameras, 3 of them are plugged in 24/7. One of the cameras has completely died. It will not work on battery or plugged in, even if I take the battery out to try. With the battery out when I plug in the power I get one blue light flash but nothing after that. If I try to pair it and hold the button nothing happens, it is completely unresponsive. I purchased the system in 2019 and it has been working fine (except for the camera lag to my phone that has always been noticeable).

[StephenB]

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@usjpcouple wrote:

I have 4 cameras, 3 of them are plugged in 24/7. One of the cameras has completely died. It will not work on battery or plugged in, even if I take the battery out to try. With the battery out when I plug in the power I get one blue light flash but nothing after that.

 It does sound like it failed.  Though you could try the factory reset - not sure what model cameras you have, but the procedure with the Pro 4/Pro 4/Ultras is to hold down the sync button until you see three amber flashes.  That takes arround 15 seconds.

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[usjpcouple]

I tried a few different things but after trying this about 4 times it actually started flashing and came back on. It seems to be working now. Thanks