Camera connection

[Tony2641]

Purchased Add on camera VCM3030 for my system. Camera connects to system but has  no video. Yet when the motion detects something it sends me a notice with a photo. It will also record the event. 

The window asks me to click to upgrade When I click upgrade, the upgrade runs for a few moments stating do not remove batteries from camera, and comes up with a message OFFLINE.

At this point the motion detector no longer sends notices till I reboot the camera but still no video.

Is there a fix for this or should I send back the camera?

Thanks

[TomMac]

Reboot the camera, hit the update for Sw and wait... overnight

It may auto update over night ...

If not the next day, then  power button recycle the base uint

[Tony2641]

Thanks after the over night wait camera did go on line.Problem now it keeps dropping the connection,shows offline and still sends notices on motion with picture and somtimes even a  clip. I've rebooted camera,base station and my modem from comcast. I've moved my cameras around and I'm on the same networks with in the system.

Thank You again, your doing a great job.

[JamesC]

Tony2641,

If you're still getting push notifications and video clips from the camera, it sounds like the "offline" message may be a display issue. Do you get the same behavior when viewing from other devices (PC, mobile phone, etc)?

JamesC