Camera Offline

[jtam72]

When I left my house all 5 cameras worked, a day after I left one camera went offline.  Is there a way to bring it back online while away from the home?  I tried restarting the base but that didn't work.  

[steve_t]

Unfortunately, that camera will need a battery pull or a re-sync. I had this when I went away and I got back to find the camera's batteries were flat. Luckily, for me, it was in an area that was covered by 2 cameras

[ramsgoms]

I have this problem almost every other week. It is already a nuisance to remove the camera to recharge (espcially in high traffic areas). This is a huge investment.

[jguerdat]

If you didn't do your research and chose a battery operated camera that will always have this issue.

[Dodgeme2]

I have 4 cameras one says it's offline

[steve_t]

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Dodgeme2 wrote:

I have 4 cameras one says it's offline

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Did you do a battery pull reset of the camera?

[ramsgoms]

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jguerdat wrote:

If you didn't do your research and chose a battery operated camera that will always have this issue.

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So you do discourage people from buying Arlo Pro then?

[steve_t]

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ramsgoms wrote:

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jguerdat wrote:

If you didn't do your research and chose a battery operated camera that will always have this issue.

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So you do discourage people from buying Arlo Pro then?

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If someone wants a security camera to use in a very high traffic area and it cannot be connected to power or a solar panel, then yes, Arlo Pro is probably not the correct camera for their application if they are concerned with charging or battery replacement frequency

[Jetgirl]

One of mine has started doing this too.  This is the third time when I am away this camera goes offline.  I just put fresh batteries in it and they were at 100 when i left.  So frustrating..

[jguerdat]

First we need to know what the LEDs on the base are showing, what you've tried, any error messages, etc. Without complete information, Internet troubleshooting is difficult.

[Jetgirl]

I can not speak for anyone else on here.  I am still out of town but my roomate says that all lights are correct and the other cameras work fine.  They have unplugged and waited 20 seconds now camera works again.  They are monitoring to see iuf it goes off line again

[troxel]

I had the same problem earlier this year, and Netgear rep[laced the camera. 

I'm having the same problem again, but when I called Support at 408-638-3750, I just got a loop, telling me to press "2" - over and over again.

Roy

[troxel]

I tried the re-sync several times. What is a battery pull?

Thanks,

Roy

[manfredz]

it means open battery door, wait a minute and close again

[ramsgoms]

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troxel wrote:

I had the same problem earlier this year, and Netgear rep[laced the camera. 

I'm having the same problem again, but when I called Support at 408-638-3750, I just got a loop, telling me to press "2" - over and over again.

Roy

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Same here. I had this problem with one of the cameras. Had Netgear replace it. It worked fine for couple of months but the same problem is back on the new camera as well. I need to call them again.

[troxel]

Thank you!

That worked, but I hope I don't have to do it every day.

Roy

[ivanelterrible]

I have 4 cameras one says it's offline

[Jetgirl]

Now all cameras are offline.  SO FRUSTRATING that this happens evry other week

[jguerdat]

When I get this, it's fixed by logging out and back in.  It appears to just be a display issue.  Of course, knowing what the base LEDs are doing would help to show whether the system is working properly.

[troxel]

I've tried this, too. The camera comes on for a split second and then goes blank.

Roy

[troxel]

Yesterday, I tried to contact Arlo support twice. The second time I called, I waited about five minutes, and then a recorded voice told me that I would have to wait another 15 to 20 minutes.

Roy

[troxel]

I tried to contact Arlo support again today (Sept. 9), and was told I had to wait 20 -25 minutes. And this isn't even an 800 number!

Roy

[jguerdat]

Try chat and/or email.

[troxel]

Thank you!
What is the email address?
- Roy

[manfredz]

You have to click oN CONTACT Support button at the bottom of each forum page and follow until you come to Send an email