Camera Firmware corrupt

[Stephane]

One of my camera firmware upgrade hasn't been successful.

The 4 others are fine and running firmware 1.2.2688.

Since, the camera led does not light. 

As per " https://community.netgear.com/t5/Arlo-Knowledge-Base/My-Arlo-camera-won-t-sync-to-the-base-station-h... "

it means Firmware corrupt, please contact the support.

I'll call them but as I imagine I'm not alone in this case, has anyone a solution to share?

I removed the battery, reboot my base station and waited for 2 days but nothing happen.

Thanks for your help.

BR

[Stephane · Accepted solution]

Thanks to dmitry post, I found the answer.

I'll share with you as it's simple and take 2min.

If your camera firmware upgrade has failed, here is how to proceed:

1. open your camera.
2. There is a hidden micro-usb port under the battery lid. Just remove the plastic cover, no need to unscrew screws, see picture attached.
3. Then plug the micro USB cable (same as Samsung mobile) in the camera USB and the other on your laptop.
4. Wait for 5min while your camera flashes from red until the led flashes blue
5. connected to your base and you can see your camera

That's all Folks!

[RobertRosal]

Thanks for sharing!

[Bennyho919]

What is the Micro USB for? Can I use that to power up the Arlo?

[TomMac]

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Bennyho919 wrote:

What is the Micro USB for? Can I use that to power up the Arlo?

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The micro usb is use to reset the camera and maybe flash the hw in the camera ( not sure ).

Some have tried it, but it may not be wise as it was not designed for this and USB doesn't supply high enough voltage (usb is spec at 5v ) so it may draw more current.... current may exceed limits.

If your not worried about the camera ( warranty won't cover ) try it after reading thru the older threads re same.