Being charged for a subscription I don't have, but cannot speak to anyone live...?!

[Lauren_M]

I have been charged $4.99/month for a subscription I once had. I tried to cancel this TWO YEARS AGO and I am STILL being charged. When I log into "My Arlo Dashboard" there aren't any live devices shown (accurate). When I go to subscription, there aren't any subscriptions shown (accurate); however, because I am no longer an "Arlo service plan subscriber" I am no longer entitled to live agent support. As a result, I've been charged ~ $120 the past two years and can't reach anyone at Arlo to help me fix this. This is RIDICULOUS. I'll continue to dispute with the bank but I cannot believe that Arlo has made it borderline impossible to help their (still PAYING) customers resolve issues. 

[JamesC]

Lauren_M,

I've escalated the details you've provided here to the care team for review. An agent will reach out to you with a status update as soon as possible.

JamesC