Battery life changed from 3+ months to 1 week?

[MoreHotFeet]

We've had our Arlo working for over a year but recently the battery life has plummeted from 3+ months to 1 week. The camera settings are the same. Any suggestions where to look?

Thanks.

[jguerdat]

Could be as simple as poor WiFi between the base and cameras. Check your devices in Settings and tell us your WiFi percentages.

[MoreHotFeet]

Not a wifi problem -- it's bad firmware on the camera.

I've spoken with two people on the support team and this is a known issue. I was told a fix is in a firmware update 1.2.5x.

Yesterday I was told it would update between 3:-5: am overnight but our camera didn't update. Today's tech told me that the fix is ready and will be released within a week.

Very disappointed in the response and fix availability. I've blown thru $60 worth of batteries in three weeks.

[JamesC]

MoreHotFeet,

I would like to assist you with this issue. Could you private message me your case number that you have open with support?

JamesC

[jguerdat]

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MoreHotFeet wrote:

I've blown thru $60 worth of batteries in three weeks.

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That's partly why a number of us use rechargeables.  Check the Buying Tips and Options forum.