Arlo|Smart Home Security|Wireless HD Security Cameras

Battery drain after firmware update 11/2/2020

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J_J_D
Tutor
Tutor

After firmware update yesterday, batteries went from full to 0  in 24 hours and cameras are now offline. I have reset base remotely and no changes. The system is 2.5 hours away. Is there a fix?

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J_J_D
Tutor
Tutor

Update - After re-setting the base  multiple times and several days later, all the cameras are working and  with the same battery strength before the update. Miraculous....

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ShayneS
Arlo Moderator
Arlo Moderator

HI @J_J_D

 

Please contact the Support Team to further investigate this issue with your cameras & base station. You will find several options for contacting support in the provided link. Arlo Tech Support

J_J_D
Tutor
Tutor

Update - After re-setting the base  multiple times and several days later, all the cameras are working and  with the same battery strength before the update. Miraculous....