Battery charge indicators stuck and not changing. Camera Model: VMC3030

[barneyme2s]

About 2-3 weeks ago I noticed the battery charge indicators were not changing and seem to be stuck. The batteries will be dead, but the charge indicator will show 54%, or 80%, etc, etc, etc.

Cameras: VMC3030; Base Station Model: VMB3000; firmware: 3.6.12_1, dated: 9/8/2022; OS: Windows 10.

[Dannybear]

Are you able to compare with a mobile device to see if it behaves the same?

[barneyme2s]

I have nothing to compare to, just one camera to another. I tried re-booting the base station, but no help.

[Dannybear]

Do you have a iPhone that you can install the arlo app onto?

[barneyme2s]

No iphone, I use a laptop. I'm sure it is some kind of software problem. Probably due to the latest update, which was a few weeks ago this month. I have two systems and both have the same problem. Until this month, this was not a problem.

[Dannybear]

If you need reliable access to your arlo system I suggest you buy a iPhone else wait for arlo to implement a resolution.

I’ve been waiting several months for a fix but no joy yet. Android is a cheaper approach but I have read reports that suggests they are also impacted by the bug.

You can also contact arlo customer support via the app settings support page if you have a subscription.

I read on some financial reviews that arlo subscription sales are booming. 

[jguerdat]

My Android phones work fine using both Android 11 and 13, not to mention the app on my Chromebook.

[barneyme2s]

Thanks, but I have no intention of buying an iphone, nor do I want to pay a monthly fee for connection.

[barneyme2s]

That's nice, but I am not buying a iphone.