Arlo|Smart Home Security|Wireless HD Security Cameras
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Basestation will not default reset

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  • ‎2016-01-25 01:39 PM
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amb_MC
Follower
Follower
‎2016-01-25 01:39 PM

I been having trouble with 2nd basestation always going offline, so I wanted to factory default reset (reset & sync till amber lamps flash) yet even holding to 2 buttons for 2-3 minutes it does not reset? any other options?

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jguerdat
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Guru
‎2016-01-25 02:39 PM

With the new firmware, reset is done using only the reset button. Don't use the Sync button at all.

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Monks
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Aspirant
‎2016-06-30 06:40 AM

Base power LED stay amber.  Will not reset.

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jguerdat
Guru Guru
Guru
‎2016-06-30 08:14 AM

If the system is still within the store's return policy, exchange it for a new system.  Otherwise a trouble ticket, using the Support link at the top here, will be needed for an RMA.

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  • 3 Replies
  • ‎2016-01-25 01:39 PM
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  • 3 In Conversation

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