- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had the base station VMB3000 with three cameras for 8months now, working perfectly. Have changed batteries, that's all.
But suddenly Basestation if offline, cameras disconnected. I restart base station and all three leds light up, reconnect one camera and BAM... does NOT work?
Is there any problems with the Arlo Servers? (as the base station shows the green light and apparently sending motion detected video feed to Netgear servers).
In Arlo App and Web client Basestation and Cameras are constantly offline so cannot access them.
Please help!
Markus
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The 3 lights on the base unit are solid green. However, the apps tell me that my base unit appears off line. But, the camera detects motions and is able to transmit to the app the video& audio clips.
please help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Exactly like that Wabukhaled, it cannot be that during the same dates we get the same problem???
Why doesn't Netgear comment? At least they could clear their back with saying that 'All services work fine, it's just in your head' or something 🙂
What has changed? My cameras died, but I got one syncced again, cannot see it in the App/Web, seems like Basestation is Offline.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
8500rpm,
This sounds like it could be a display issue if your cameras are still detecting motion and producing recordings in the library. Consider trying to view from a different device (or try a different browser) to see if you get the same results.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is exactly what is happening to me. Seems like it is just the web site. not the hardware. I can't get an answer from support either. they just keep saying the same thing, power off and reset.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have tried the web in Google Crome and Microsoft IE, get the same results.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jdboswell425,
As mentioned above, do you see this behavior when using the mobile app?
Check to make sure you have flash enabled and up to date. You might also consider (temporarily) disabling any security software you may have (Bitdefender) to further isolate as some users have encountered issues with these.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, we have the same problem on the phone application. However the phone application is a little different as it goes directly to getting status and says the device appears offline, appears like it is getting the status of the camera instead of the base station, but I do not know if that is true or not. The web applicatrion opens on the device tab and indicates the camera is live, but if you click on it then it says offline. It does not appear that it is recording again. If i sync it, then it will record once, when I click on the mode tab the base station indicates offline. Of couse all the lights on the base station indicate on-line.
The only security I use is windows defender, are you suggesting that i turn that off?
I do not know how to check Crome to make sure flash is enabled and up to date, can you help me with that?
Thanks for your help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As long as Chrome is up to date, the built-in Flash is up to date, too.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jdboswell425,
At this point, just to cover all bases, you might consider a factory reset and start fresh.
Log in to your Arlo account and remove all devices from Settings > My Devices. (You should see the LEDs on the base station flash amber and the base reboot, if you don't, press and hold the reset button until all LEDs flash amber).
Allow the base station to come back online, log in to your Arlo account and click "Add device", select base station and follow the on screen prompts. After the base is added you can then proceed to sync cameras.
Let us know if you continue seeing the same behavior.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did this ever get solved.
I have the same issue, all been working fine, then bam, Base station model is offline but video records
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jclinto,
Consider rebooting your base station (using the on-off button). Allow the power and internet LED to turn solid green and try again. Do you still see the same behavior?
JamesC
3 sec ago
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes same issue? What has changed your end - this was all working fine for months now I'm getting issues?
Also when I do get the base station internet to go green - after a while is goes orange again
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jclinto,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
JamesC
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
581 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
166 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
809 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
942 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,005 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,830 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »