Arlo|Smart Home Security|Wireless HD Security Cameras

Base station keeps going offline

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ExtonUser
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For the past several months, my base station keeps going offline.  When I log in via browser or iOS app, it would tell me my base station is offline.  I would then reset it and everything is good again.  It didn't use to do this.  What gives?  Was it a bad firmware update?  It seems like the common denominator whenever the base station goes offline is when the batteries on one (or more) of the cameras died.

 

For example, this evening, the base station was off-line.  After a reboot, it tells me that one of the cameras is offline.  The last time it recorded something was 2 days ago.

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @ExtonUser

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support