Arlo|Smart Home Security|Wireless HD Security Cameras

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BillFenner
Initiate
Initiate
My base has been offline for sometime now. It worked for several days but it just won't work now. I've reset every thing, unplugged and replugged everything several times but all it says is error, base is offline.
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steve_t
Master Master
Master

What are the LEDs on the base showing?

BillFenner
Initiate
Initiate
Both top and bottom lights are green but the center light is not on at all.
TomMac
Guru Guru
Guru

try and cycle your system... turn off modem, router, base, Then bring them back online in same order allowing time for each to reboot.

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jguerdat
Guru Guru
Guru

If the Internet LED is off, the base isn't communicating with the router. Can be a bad base, cable or router port. Rebooting the router, as above, is a good first step followed by a different cable and router port if needed.