Arlo|Smart Home Security|Wireless HD Security Cameras
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Base cant connect

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  • ‎2015-09-12 03:00 PM
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cha123Jax
Follower
Follower
‎2015-09-12 03:00 PM

Hello

 

While we were goine on vacation our base connection was disrupted. Now  base wont connect. Please help

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jguerdat
Guru Guru
Guru
‎2015-09-12 06:01 PM

Try logging out and back into the Arlo server. Or use a different browser.

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JamesC
Community Manager
Community Manager
‎2015-09-14 01:14 PM

cha123Jax,

 

Welcome to the community! I have a couple of additional questions that may help isolate the issue you're having:

 

1. What is the behavior of the LED lights on your base station (solid green, solid amber, etc)?

2. Are you getting an error message that indicates your base station is offline when logging on to your account?

3. What steps have you already taken?

 

Please let me know so I can further assist you with this issue!

JamesC

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