Base Station won't connect to internet. Tried changing Ethernet cable.

[Ema24]

We have a VMS3430
And it has been fine for a year. Recently the geofencing stopped working then I noticed the cameras kept going offline. Now the base box won’t connect to our internet. I’ve tried changing the Ethernet cable but nothing makes a difference. Any suggestions pls?

[StephenB]

Is the ethernet LED on the router port lit?

Are you seeing the base station in the router's attached device list?

[Ema24]

Hi - yes the light glows on the router for the port it’s linked to but the light on the base station doesn’t light up.

Ema

[JessicaP]

Hey Ema24,

Is the Internet LED the only light that is not showing up on your Arlo Base Station?

[Ema24]

Hello - no there are 2 which aren’t lighting up.

[JessicaP]

Could you clarify which are not lighting up? You can read here to learn more about the LED lights on your Base Station: What do the LEDs on my Arlo SmartHub or base station mean?

[Ema24]

Hi
It’s the one which looks like a house with the WiFi lines in it and the one that looks like a little sideways pitchfork which aren’t lit up.

[JessicaP · Accepted solution]

Assuming you mean the middle LED (Internet), right LED (camera), if these lights are not turning on, you might want to re-plug in the Ethernet cable to your Base Station and reboot your Base Station to see if that helps.

[Ema24]

Thanks for your help on this. I will try that. It’s got 5 lights and the 2 on the right are not lit.

[Ema24]

Thanks so much this has worked