Base Station reboots every 6 minutes

[lasotam]

We have used Arlo Pro for 4 mths now.  Ever since this base station firmware 1.11.9.0_26520 we are only get pictures vs video.  The base station reboots every 6 minutes.  Killing our batteries because the camera's continue to try to connect.  We need a PRODUCTION firmware update ASAP!

[JessicaP]

Hey @lasotam,

We have a new firmware update, which is version 1.12.0.0_27099 for the base station. Make sure to update the firmware on your base station. You can go to Settings > My Devices in the Arlo app, and from there choose to install the new update. 

For more information about the new release, read here: Arlo Base Station VMB3010/VMB4000 - 1.12.0.0_27099 - 25th October 2018

[lasotam]

Ours continues to go to firmware 1.11.9.0_26520 - when was 1.12.0.0_27099 released?  We have had to replace the base stations, one costing us $16 and the other free because once we did the firmware update it went back to 1.11.9.0_26520.  I have our newest base station up and running great WITHOUT doing the update.  I will not resolve this until you tell me when 1.12.0.0_27099 was released and that after I complete it that my cameras don't all mess up again.  Not satisfied with this product when it worked great for 4 mths.  Doesn't anyone test these updates????

[lasotam]

We also have a VMB3000 not VMB3010.

[JessicaP]

Thanks for clarifying. Have you tried to reboot and power cycle your Base Station to see if that helps the problem?

[lasotam]

Yes many times and no way to reverse the firmware update so we now have the 3rd base station working with NOT updating firmware.

[lasotam]

Woke up and firmware was updated and cameras no longer working!!!!!! This problem needs to be fixed ASAP!!!!!!

[lasotam]

Woke up and firmware was updated and cameras no longer working!!!!!! This problem needs to be fixed ASAP!!!!!!

[lasotam]

What it says on cameras.

[jguerdat]

Especially since you say it's continuously rebooting, I think you have a hardware problem, either with the power supply or base (I'd bet on the base). Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[lasotam]

They have already sent us TWO new basestations.....once they get the firmware 1.11.9.0_26520 is when it starts rebooting every 6 seconds.  I would GUARENTEE it is a firmware issue that NEEDS TO BE ADDRESSED ASAP!!!!!!!

[jguerdat]

No one else seems to have that problem so it's unlikely, though not impossible,  that it's a firmware problem. When you got the new bases, did you also get a new power supply? What about using a different outlet?

[lasotam]

NO they only send base stations no cables and yes plugged it is directly plugged into the way (and a different plug as well)  We have tried it at our neighbros house on their wifi and still no luck.  I spoke with them for another 1.5 hours today and they have confirmed the firmware should be 1.12.0.0 so....it is a firmware issue.  We have done a speed test and that is fine as well......

[TWR73]

I am having the exact same problem...is there a fix as I am at my wits end

[jguerdat]

Swap at the store or open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx