Base Station Offline Arlo Netgear

[degzie57]

Why, after a few days of operation, does the base station keep on going offline. There is power to the device and IS connected continuously to the router. Need this problem solving very quickly as it keeps an eye on a vulnerable adult..

[jguerdat]

Is the base actually going offline? What are the base LEDs showing when offline? What have you tried?

[degzie57]

All the green lights are on and still the app says the the base station is off line.

Have tried switching the power off, using different sockets, re-setting and nothing seems to work.

[jguerdat]

Have you tried both the app and a browser?

[degzie57]

Yes. Have tried app and browser

[jguerdat]

That would cause me to open a case with support here.

[degzie57]

Please do. Need this sorting once and for all..!!

[jguerdat]

Sorry - that's something you have to do because you have the hardware and information needed.

[degzie57]

Probably a stupid question, but how do I go about that...???

[jguerdat]

Use the Contact Support link at the bottom here and again on the new page. The third page will have options for chat or phone.