Arlo|Smart Home Security|Wireless HD Security Cameras

Base Station Keeps going offline but cameras keep recording for 10 seconds

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James2869
Aspirant
Aspirant

I get notifications through the app stating that the base station is out however the cameras keep recording and produce 10 second videos.

 

Can you please advise what the real issue is?  This is very frustrating and I would like to get it fixed.

 

Thanks

Model: VMB3000|Arlo Smart Home Security
2 REPLIES 2
James2869
Aspirant
Aspirant

i reset the base station and within a couple days it has disconnected from the internet and will not reconnect until i power down the unit and restart!! is this a common thing??

JessicaP
Arlo Moderator
Arlo Moderator

Hi @James2869,

 

When you see the Base Station gets disconnected from the internet, what LED lights show on your Base Station?