Arlo wirelss camera will not sync with VMB3000 base station

[mdalmuld]

Dear Arlo Community,

Hopefully someone can help with the following. I have an Arlo base station (VMB3000) with three Arlo wireless cameras. The cameras won't sync to the base station after I got a new modem/router. When I press the sync button on the base station, the sync status light on the base station starts blinking, but when I press the sync button on any of the cameras there is no blue sync light coming on. None of the three cameras is syncing with the base station.

I have tried the following so far:

• I have power cycled the base station (about 10+ times now)
• I have factory reset the base station (multiple times)
• There are brand new batteries in all cameras. I have checked they are positioned correctly
• I have removed all cameras from the Arlo app so I could start from scratch
• The power and internet lights on the base station are solid green
• I am holding the cameras less than 1 foot from the base station when attempting to sync
• My modem/router recognises the Arlo base station - I can clearly see it listed as one of the connected devices

Any further suggestions anyone? Note that the issue happened after I installed a new modem/router. The modem/router is working fine: I have internet access and have successfully connected many other wired and wireless devices.

Thanks,

mdalmuld

[TomMac]

The only thing I can think of is to move the base unit farther away from the new router...and the try and sync a camera. It may be causing some sort of interference

[mdalmuld]

Thanks very much for your recommendation, but unfortunately that doesn't resolve the issue.

[JamesC]

mdalmuld,

Do you see any LED behavior on the cameras when opening and closing the battery compartment door on the camera?

JamesC

[mdalmuld]

Hello JamesC,

No, I don't see any LED behaviour at all on the cameras. I have three cameras, but there is no LED behaviour when opening and closing the compartment doors.

Thanks,

mdalmuld

[jguerdat]

That implies dead batteries but doesn't exclude other possibilities. Have you opened a case with support here?

[jes70s12]

Good luck as ARLO doesn't support their products after one year warranty runs out. I have one of my 4 cameras that won't sync as well. Tried various solutions but still nothing. Contacted support and after acknowledging camera is faulty won't replace it. If I was you, go with another brand that is reliable and supports their product or you will be out a lot of money in the long run.

[mdalmuld]

Thanks,

That doesn't sound promising... I have three cameras that won't sync 😞

Kind regards,

Marc

[mdalmuld]

Thanks,

I will open a case with Support...

Kind regards,

Marc