Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo wireless camera showing offline on app

Reply
Discussion stats
  • 5 Replies
  • ‎2019-02-24 02:45 PM
  • 1734 Views
  • 0 Likes
  • 2 In Conversation
Markvb51
Aspirant
Aspirant
‎2019-02-24 02:45 PM

I set up my camera's base station says all connected green lights but app says off line..... help dont know what to do tried all the usual things but nothing

Labels:
0 Likes
Reply
Message 1 of 6
1,734
5 REPLIES 5
jguerdat
Guru Guru
Guru
‎2019-02-24 05:09 PM

What exactly have you tried? Both the app and a browser? Log out and back in?

0 Likes
Reply
Message 2 of 6
1,720
Markvb51
Aspirant
Aspirant
‎2019-02-24 11:54 PM
 
0 Likes
Reply
Message 3 of 6
1,707
Markvb51
Aspirant
Aspirant
‎2019-02-25 01:52 AM

Hi I've tried resetting base station turning off. Reinstalling the app. On base station all 3 green lights are on saying connected to the Wi-Fi then go to app says not connected.

0 Likes
Reply
Message 4 of 6
1,697
jguerdat
Guru Guru
Guru
‎2019-02-25 04:30 AM

Did you try a browser as I asked before?

0 Likes
Reply
Message 5 of 6
1,691
Markvb51
Aspirant
Aspirant
‎2019-03-10 02:03 PM
Sorry didnt see that i had a reply from you, but thank you its working fine now
0 Likes
Reply
Message 6 of 6
1,625
Related Labels
Discussion stats
  • 5 Replies
  • ‎2019-02-24 02:45 PM
  • 1735 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.