Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

Hi
One of my cameras wouldn’t update the software and so I removed it. I’ve changed the batteries but it won’t sync to the base station now. The blue led just flashes. I tried another camera by removing it and it reconnected without a problem as well as a reset of the base station. Is there anything else I can do to fix this?

2 REPLIES 2

Did you reboot the base, too? It may be faulty hardware which needs you to open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Yes I did reboot the base station as well as doing a factory reset.
Guess I need to report it as a faulty unit. The second time I’ve had to and only have two cameras. Not a very good track record.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.