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I believe that the Vat number is your credit card number or information. At one time Arlo only allowed one to use certain Mastercard and Visa credit cards.
Secondly the country you are in may not be set up yet with Arlo to accept payments. Also be sure that the credit card's info matches the info in your account.
My post is a start. You can google your question. I have seen several posts on that subject. Try contacting support at the link below and let them know your info including the country you live in.
Brian
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Which country do you live in?