Arlo - videos not recording according to set time

[Nabbie]

Hello Community,

I noticed in the last few days that my videos are either, 7, 8, 9, or even 2 seconds long, even though all cameras are set to record 10 seconds. Additionally,  the app shows it recorded 10 second video, but when I play the video it stops at 9 seconds.

I created a ticket with Support team but I am also interested in knowing whether anyone noticed a similar issue recently? 

Couple of quick answers to the typical questions:

- No, I have not changed Internet Service Providers

- Yes, my internet signal and my WIFI signal have remained same as always

- No, I have not moved any of the cameras

- No, I have not changed the mode or played with any of the rules. I have all 11 cameras armed at all times and they all typically happily record at the set time of 10 seconds. 

- Yes, batteries are fully charged for most of them. Some of the cameras may have about 50% juice but that typically never affects lenght of videos

- I have had the base for 2 years and accumulated 11 cameras over the two years

- This is not the first time that has happened (maybe it happened another 2 or 3 times over 2 years?) but it's the first time that it is lasting for so many days, and with videos as low as 2 seconds. 

- Outdoor temperatures are in the -5C to mid 15C. The "new" length of videos remains the same at night and during day time 

- No I have not tried to remove batteries, resync cameras and power cycle base station. Even though that's the basic alt+ctrl+del for this system, it's annoying having to do that for 11 cameras. I'm more of a root-cause-analysis type of problem solver and would love to hear of other users experiences with similar issue to figure out what could be the cause. 

Thank you

PS: Similar issues are reported in the Community but so far all such topics are noted as closed as they are noted as "solved", hence me creating a new entry. 

[TomMac]

In truth... the easiest thing to do is reboot the base.... it should not effect the cameras at alll and they all should come back online within < 5 mins as they ping the base and auto resync.

( with a reboot , I have never had a cam not resync automatically if prior working )

Got nothing else for you

Edit... only time I seen similar issues are 1) incorrect fw versions 2) using the "record till motion stops" option in settings ( i always use a fixed time )