Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo ultra 2 not connecting to base-station

Reply
Discussion stats
  • 1 Reply
  • ‎2023-11-20 12:32 AM
  • 1111 Views
  • 0 Likes
  • 2 In Conversation
jigrykora
Follower
Follower
‎2023-11-20 12:32 AM

This system is 900 miles away and have been working fine. One of the cameras are still connected while the other will not connect now to base station out of no where. Is there any way to trouble shoot this with not being there? Thanks

Labels:
0 Likes
Reply
Message 1 of 2
1,111
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2023-11-20 05:49 AM

About all you can do is reboot the base to see if that helps. Of course, there's always the chance that can cause issues by itself.

 

The camera may have run out of batteries, lost connection to the base or just plain failed. That sort of thing will need physical access to troubleshoot. If you have a friend that can provide that access, you may be able to handle this over a phone call.

0 Likes
Reply
Message 2 of 2
1,098
Related Labels
Discussion stats
  • 1 Reply
  • ‎2023-11-20 12:32 AM
  • 1112 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.