Arlo subscription

[Aneyda22]

I am having this exact same problem. I called on Wednesday and still haven’t heard back yet. It’s getting frustrating as I do need access to my recordings. Purchased a yearly subscription through the Arlo iOS app, however the plan doesn’t appear on either the app or website.

The app says that I have no plan, but if I go to the same purchase plan page in the iOS app it shows me a “Visit My Arlo Dashboard on the web to manage your plan.” message. That link takes me to a website that says I have no plan.

It also says “To manage this plan, login with the Apple ID that you subscribed to this plan with.” on the Location & Plans app page.

Im logged into the same account I purchased with, I only have one account.

I’ve tried reinstalling/login in and out multiple times(both in app and online), I waited until the charge was authorized through my bank account.

This link says “Note: You can’t purchase or change an Arlo subscription on the Arlo iOS app.” if that’s the case then why is there an option at all? Even the Apple App Store has the different plans listed as in-app purchases.

[BrookeN]

I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for providing that information, I have reached out to support. They will be contacting you as soon as possible.