Arlo offline

[mrs68]

Device continually goes offline and when I go to the camera to resolve the issue, I see the camera is stuck in night vision mode with all the red lights on around the camera. Only way to reset it is to pull the batteries.  This is draining my batteries as well.

I have the camera in my garage and I have re-positioned it several times. There is ambient light in the garage during the day when the camera goes offline.  I have also removed the device and synced it again, but the problem persists.

[TomMac]

contact Netgear re Support re trouble ticket

[INTOWILD]

I'm interested in the solution here too. My cameras are outside and this is a constant issue for me too.

[jguerdat]

Did you open a case as suggested above?

[mrs68]

Yes...thanks

[Spi-Cur]

I'm having the same problem with camera continually going offline and draining batteries

[Spi-Cur]

I have a support ticket which sent me an email that I can't reply to that they will close the case in three days if they don't hear from me.

[Spi-Cur]

I have a support ticket which sent me an email that I can't reply to. They will close the case in three days if they don't hear from me.

[Spi-Cur]

I need either a replacement camera or upgrades. I had intended to purchase this system for my niece who is in a wheelchair but I don't need to give her the same problems I'm having.

[Spi-Cur]

Can someone call me please because this is frustrating

[jguerdat]

All you have to do is go back to your case using the link in your earlier emails or my.netgear.com/mynetgear/portal/mySupport.aspx and send them a reply to your case.