Arlo not getting videos

[woodruff]

Since Ot 27, i am not getting the videos on my three devices, laptop, Ipad Air and S6 apple iphone.  Nothing has changed on my end.

What do I need to do.  I get the alerts but have to go to the device and look at live picture.  SO I'm not getting any vidieos.  What do I need to adjust.  Bought in January and love the equipment.  I have 5 cameras.  Please advise

[migman_2001]

You may need to check your Rules.  There seems to be a glitch with the iOS app that causes the Rules to randomly reset.  Go into the web portal and update your rules and save.   

[maslen5]

Dont think you get an answer here, alot of people are having the same problem, including me. I've posted the same thing yesterday and no one has replied.

[JamesC]

Consider a base station reboot (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try triggering a camera again. Are you still seeing this behavior?

JamesC

[maslen5]

Kudo 0
JamesC JamesC NETGEAR Moderator
3:41 AM
Consider a base station reboot (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try triggering a camera again. Are you still seeing this behavior?
JamesC

Done that many times
Maslen 5

[JamesC]

maslen5,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC