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Arlo logs me out because there is another device active

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  • ‎2018-01-29 05:23 PM
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yurienlaria
Follower
Follower
‎2018-01-29 05:23 PM

I understand that many people are having the same problem but in my case the old enabled phone and the new one switch by themselves and I lose  control over the system. Also, despite we are two people with our mobiles enabled too often Arlo "logs we out" because there is another device active. Some solution?

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JamesC
Community Manager
Community Manager
‎2018-01-30 08:47 AM

yurienlaria,

 

For your second device, setup a shared account using the Grant Access feature. This will allow the second device to log in without logging out the primary account. Take a look here for more information: How do I add friends to my Arlo account?

 

JamesC

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