Arlo keeps getting disconnected after syncing

[JTSG]

Hi there,

2 of my Arlos keep getting disconnected shortly after syncing with the base station (i.e. it does successfully sync but always end up disconnecting within a minute after). Has anyone ever experienced this? If yes, I’d greatly appreciate your guidance as to how you fixed this problem.

Thanks very much!

[ShayneS]

Hi @JTSG

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

[JTSG]

Hi Shayne,

Thanks very much for responding to this thread.

I’ve tried many times reconnecting the affected cameras to the base station which always works (i.e I get a connection, I can access video footage etc).

However, it usually disconnects within a span of 1 minute. I’m starting to think that it might be a problem with the battery connection (i.e the camera looses connection with the network in spite of a fully charged battery) but then again I might be completely wrong.

Am hoping someone has solved a similar problem in the past and would greatly appreciate any feedback/guidance. Thanks!

[jguerdat]

Start by bringing the cameras closer to the base. That will help determine if signal strength/quality is an issue.

[JTSG]

Hi @jguerdat,

Thanks for your message. I’ve tried that method but don’t think that signal strength/quality is an issue as my other 2 Arlo cameras work fine.

 

[StephenB]

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@JTSG wrote:

but don’t think that signal strength/quality is an issue as my other 2 Arlo cameras work fine.

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If you swap the problem camera with one of the other two, does the problem move with the camera - or does it stay with the location?

[JO1965 · Accepted solution]

I had the same thing happen when Mediacom upgraded my modem/router.  After about two months I finally figured out the base station sitting right next to the modem is a bad idea it causes "WIFI Congestion"  I got a longer ethernet cable and moved my base station about 15-20 feet away from the modem/router and now all cameras stay connected.  Very frustrating, I hope this helps

[JTSG]

Hi JO1965,

Thanks so much for the tip. I’ve moved the base station to a different part of the apartment (away from the wifi router) and now all 4 cameras finally work! The usual 2 that usually disconnects from the base station is now up and running, at least for the past 12 hours. Suffice to say, I believe the problem has been solved and it was due to “wifi congestion” as you mentioned. Thanks so much once again. Really appreciate your guidance here.

[JTSG]

Hi Stephen,

The problem has been resolved. Thanks so much for your contribution nonetheless.