Arlo iPad app version 2.7.14 (104) Cannot download videos - cocoa error -1

[DogLover65]

I recently updated iPad app to version 2.7.14 (104) and now I cannot download videos.  I get the error “the operation couldn’t be completed cocoa error -1”.  And yes, I’ve already allowed Arlo access to Photos on my iPad.  The only thing that has changed is that I updated Arlo app.

[DogLover65 · Accepted solution]

JessicaP, thanks for the tip.  I’ll try that next time.  Yesterday, it was back to working.  I didn’t change or do anything, but at least I can download videos again 🙂

[JessicaP]

Hi DogLover65,

Have you tried reinstalling the Arlo app and rebooting your iPad device to see if that helped?

[DogLover65 · Accepted solution]

JessicaP, thanks for the tip.  I’ll try that next time.  Yesterday, it was back to working.  I didn’t change or do anything, but at least I can download videos again 🙂