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Re: Arlo iPad app version 2.7.14 (104) Cannot download videos - cocoa error -1

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DogLover65 Aspirant
Aspirant

I recently updated iPad app to version 2.7.14 (104) and now I cannot download videos.  I get the error “the operation couldn’t be completed cocoa error -1”.  And yes, I’ve already allowed Arlo access to Photos on my iPad.  The only thing that has changed is that I updated Arlo app.

Model: VMC4030 | Arlo Pro Wire-Free Camera

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DogLover65 Aspirant
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JessicaP, thanks for the tip.  I’ll try that next time.  Yesterday, it was back to working.  I didn’t change or do anything, but at least I can download videos again 🙂

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JessicaP Arlo Moderator
Arlo Moderator

Hi DogLover65,

 

Have you tried reinstalling the Arlo app and rebooting your iPad device to see if that helped?

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DogLover65 Aspirant
Aspirant

JessicaP, thanks for the tip.  I’ll try that next time.  Yesterday, it was back to working.  I didn’t change or do anything, but at least I can download videos again 🙂

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