Arlo|Smart Home Security|Wireless HD Security Cameras
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joecap1946
Tutor
Tutor

Woke up to this message this am.....

You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.

 

Same issue we had a few days ago.....anyone else ?

19 REPLIES 19
John_Brian_K
Aspirant
Aspirant

Arlo down in Michigan again.  Crappy timing I have a drywall guy coming this morning and I want to keep an eye on him as noone is home.

jguerdat
Guru Guru
Guru

There's a sticky post here with a workaround for Chrome:

 

chrome://settings/cookies/detail?site=arlo.netgear.com

 

Worked for me today.

reelfun038
Star
Star
Mine is down also. Getting tired of this. Might have to find another system.
Djmcp
Star
Star
Same here. Not a Chrome thing. I’m able to login just fine. Showing offline in safari, chrome, and the arlo app. Using arlo api via homeassistant also shows down/unknown.
jguerdat
Guru Guru
Guru

No problems here although Downdetector shows me in an affected area:

 

http://downdetector.com/status/arlo/map/

Tonstar1
Luminary
Luminary
 
brh
Master
Master

@Tonstar1

I had to go into Chrome and delete my browsing history again to be able to log in.

Then, My Arlo Pro base was working just fine, but my original base was offline. I removed the power from the original base for 1 minute and powered it back up again.

Works fine now, but for how long.

I am really glad that I am not on vacation right now!!!!!!

 

Brian

htnorris
Initiate
Initiate

Yup, not much of a security system if it's down.

warprints
Star
Star

Well, I just jinxed myself.  Just posted in another thread that my Arlo was working fine.   Now it's down.  WHOA!!!!  Just got a message that the community board has a problem.   WTF is going on??

warprints
Star
Star

Oh, what joy.   Back up and running.

g3niu5
Luminary
Luminary
Arlo unavailable. Android app. Ridiculous.
kingboy
Tutor
Tutor

I am still unable to log on just like how it was a week ago. Highly frustrating!

Called them earlier this morning and was advised that their server was down.

Is anyone having this problem??

Mack1359
Apprentice
Apprentice

I've had THREE WEEKS of the broken recordings on the Arlo Q and then today I can't log in. Same old nonsense of clear your broswer cache etc. - I did - it doesn't work.

Arlo is junk at this point. Anyone wiht a camera that relies on it for security needs to dump it and we need to hit their social media hard so that other customers don't make the mistake we did in buy a crap product from a company that has no clue how to manage their own products. 

warprints
Star
Star

Both of my arlo systems are working if I log in on MS Edge, but I can't log in on Chrome (I have not refreshed the cache).   Seems to be a software problem.   If the Arlo server were down, then it wouldn't work on Edge.

JamesC
Community Manager
Community Manager

For those experiencing an issue logging in, if using google Chrome try pasting this in your url bar and then click "Remove All":

 

chrome://settings/cookies/detail?site=arlo.netgear.com

 

If using Firefox, follow the instructions listed here: How to clear the Firefox cache

 

If using the mobile app, check the app store and be sure you have the latest version available downloaded and installed.

 

You should then be able to log in.

 

JamesC

ladtracy
Star
Star

yep, have to hit'm where they live in the pocketbook, as it doesn't seem that they care about support for exisiting customers, even when those customers are paying anual fees

ladtracy
Star
Star

neither my app on iphone or android work, an no they have not both been updated, so it isn't that.  Also have basically reset the entire system and reinstalled the app on android to no avail.  Test your releases better.  I don't have to jump through hoops with other apps when they update.

kenny_boon
Tutor
Tutor
Uk cameras are down again and have been for 36 hours!! What is going on?
kenny_boon
Tutor
Tutor
Still not working 😡