Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo disconnects from modem

New unit just out of the  box with 4 cameras. Base connects to the router (ATT2wire) then connects to the internet and begins talking with the cameras, then after 3 or 4 minutes it disconnects from the internet and router. I unplug the power from the base unit and it powers up, reconnects and begins the cycle again. I have done this five times now with the same results....Any help would be appriciated.

 

Thank You

Model: VMB3000 | Arlo Base Station
Message 1 of 7
Guru

Re: Arlo disconnects from modem

When disconnected from the Internet, what are the LEDs showing?

Message 2 of 7
Aspirant

Re: Arlo disconnects from modem

Internet shows off, Power and Camera is still Green

Message 3 of 7
Guru

Re: Arlo disconnects from modem

That implies a bad port on either the base or router or a bad cable. Try a different cable as well as a different router port. If still the same, take the base to another location where you can plug into their router and see if the Internet LED still does the same thing. Have dinner or a few beers while waiting to help take the edge off. BTW, you can take cameras with you if you wish but that isn't needed to see if the Internet LED is changing.

Message 4 of 7
Aspirant

Re: Arlo disconnects from modem

Hello Guru
Thanks for the advice, l did as you suggested but have the same results. Now it will go on line and I can see it communicating with the cameras but when I attempt to go live it stops communicating and goes off line again.
Message 5 of 7
Arlo Moderator

Re: Arlo disconnects from modem

gbloom8059,

 

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Message 6 of 7
Aspirant

Re: Arlo disconnects from modem

Unit started working 2 days ago and has continued to work ok. No further issues...Thanks for all the replies.

 

Gretgg

Message 7 of 7