Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo cameras stay offline more than online and unable to sync since the new updated App

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Frazier5
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Arlo cameras stay offline more than online and unable to sync since the new updated App. Why do you have to keep playing with the batteries and why are they running out so quickly. We had these batteries less than 1 month. Not happy with this system at all. It doesn’t work as advertised and only had them less than 6 months.
Model: VMC3030 | Arlo Wire-Free Camera, VMB3500 | Arlo Base Station
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JessicaP
Arlo Moderator
Arlo Moderator

Hi Frazier5,

 

What phone device do you have? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that helps? Are you able to see your cameras when using the web client on your computer?

 

If you're having problems where your Arlo camera batteries are draining faster than normal, make sure that the Arlo camera is not too far from the Base Station to ensure a stable connection. Try reading this article to learn how to extend the battery life: How can I extend my Arlo camera's battery life?