Arlo cameras error message

[Clay63]

My cameras have suddenly stopped recording today after 4 months of working perfectly. I have done a hard reset of base, replaced batteries in all of my cameras, reset my home hub. Motion is working on all cameras when I walk in front of them but not recording. Error message says " there was a problem connecting to the media server". Any idea what's happening?

[jguerdat]

Some folks seem to be having server connection issues today.  Open a case with support using the Contact Support link at the bottom of the desktop version of these pages or:

https://www.arlo.com/en-us/support/contact.aspx

[JamesC]

Clay63,

Are you still seeing this behavior? If so, please contact support as instructed above and open a case.

JamesC