Arlo camera detects motion but will not record a d running man is gray/white

[Arthurj1]

I have cameras synced but the running man is white. I can't get any recordings getting sick of rebooting base station and cameras. Need some help.

[TomMac]

Did you use the mode ARMED to turn the cameras on motion detect record?

Or from the live view screen , hit the round target icon to manually start a record session 

[Arthurj1]

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TomMac wrote:

Did you use the mode ARMED to turn the cameras on motion detect record?

Or from the live view screen , hit the round target icon to manually start a record session 

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Yes, but the target icon doesn't respond. I have rebooted, changed batteries, deleted device's just name it. I'm stuck with a non functioning system.

[Arthurj1]

I would like to have this problem fixed.

[jguerdat]

Open a case with support. We can't replace hardware here.

[Arthurj1]

VMV3010r2 How do I open a case?

[JamesC]

Arthurj1,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC