Arlo baby monitor app stopped working after update—anyone else?

[madra29]

We have been using our Arlo baby monitor for five years with zero issues—until recently. A couple of weeks ago, my husband noticed that his Arlo app had updated and now looks completely different. Around the same time, my app just stopped working altogether.

We tried reconnecting my account to the device, but it will not detect the monitor anymore. While troubleshooting, my husband found that he is now on some sort of free trial subscription... and there is no option to cancel it. This subscription and the app update seem to be the only major changes.

Has anyone else run into this? I have tried contacting Arlo support but have not heard back. Since we never had a paid subscription, I am not even sure if they will help, which is frustrating!!!!

Any tips on getting my app to connect again? We have already done the usual power cycling and reinstalling the app. We have not done a full factory reset yet since the camera itself seems fine, and it feels like the issue is just with my app/account.

Would really appreciate any advice!

[BrookeN]

Are you and your husband both showing feed on the bottom or is one of you showing library?

[Rupperr]

Did they ever respond to you. It says I am under a trial period but I have no video. Just notifications of movement. 

[BrookeN]

Under the feed tab, is that blank? Can you send me a picture of what you are seeing under that section?