Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Won't Sync -Seems Dead

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LauraDijs Aspirant
Aspirant

Arlo camera is about 1 year old, stays outdoors.  Suddenly became disconnected from network.  Put in new batteries.  Right side blue light blinked a few times.  Went to sync and camera does not respond.  Tried new batteries, same thing happens.  I have 2 other cameras that are synced and working fine.

 

Any suggestions are appreciated.

Model: VMC3030 | Arlo Wire-Free Camera
Guru jguerdat Guru
Guru

Remove the camera from Settings, My Devices. Reboot the base. Try resyncing the camera. Any luck?

LauraDijs Aspirant
Aspirant
Thanks, I did all that already and that did not work. Seems to be this specific camera,
Any other suggestions?
Guru jguerdat Guru
Guru

Open a case with support to invoke your warranty:

 

https://www.arlo.com/en-us/support/contact.aspx

LauraDijs Aspirant
Aspirant

It's just over a year old, and so out of warranty

 

Guru jguerdat Guru
Guru

Might still be worthwhile checking since they may have suggestions. Otherwise, looks like it's new camera time.

Sassie1994 Aspirant
Aspirant

Exact same thing happened to my camera only mine is almost 2 years old. Also outdoors year round. I've tried everything & have come to the conclusion I just need to get a new camera. Can my replacement camera be Arlo Pro even though my original was simply, Arlo?

Guru jguerdat Guru
Guru

Any of the wireless cameras work with any of the bases so you're good to go.

Sassie1994 Aspirant
Aspirant

Just FYI - I ended up purchasing a refurbished camera and all is working fine now.