Arlo won't sync - seems dead

[LauraDijs]

Arlo camera is about 1 year old, stays outdoors.  Suddenly became disconnected from network.  Put in new batteries.  Right side blue light blinked a few times.  Went to sync and camera does not respond.  Tried new batteries, same thing happens.  I have 2 other cameras that are synced and working fine.

Any suggestions are appreciated.

[jguerdat]

Remove the camera from Settings, My Devices. Reboot the base. Try resyncing the camera. Any luck?

[LauraDijs]

Thanks, I did all that already and that did not work. Seems to be this specific camera,
Any other suggestions?

[jguerdat]

Open a case with support to invoke your warranty:

https://www.arlo.com/en-us/support/contact.aspx

[LauraDijs]

It's just over a year old, and so out of warranty

[jguerdat]

Might still be worthwhile checking since they may have suggestions. Otherwise, looks like it's new camera time.

[Sassie1994]

Exact same thing happened to my camera only mine is almost 2 years old. Also outdoors year round. I've tried everything & have come to the conclusion I just need to get a new camera. Can my replacement camera be Arlo Pro even though my original was simply, Arlo?

[jguerdat]

Any of the wireless cameras work with any of the bases so you're good to go.

[Sassie1994]

Just FYI - I ended up purchasing a refurbished camera and all is working fine now.