Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-07-29 07:46 AM
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uniformed
Aspirant
Aspirant
‎2019-07-29 07:46 AM

We just updated the firmware of three cameras and since then they all show  'connection failed' in the web interface, here is the info on one of the three. Restarted, reset, deleted and added them all back. We see  an initial camera view but therafter 'connection failed' - does anyone have a clue what's going on ? Any advice most welcome..   HW Version H7 Serial Number 4N727CSUC3273 Firmware 1.3.319


Screenshot at 2019-07-29 15-45-36.png
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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-07-30 03:51 PM

Hi @uniformed

 

Does the connection failed occur on the Web Portal & Mobile App?

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uniformed
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‎2019-07-30 11:38 PM
Yes both web and Android app, never noticed a problem before update.. both now working again but intermittently.. ?
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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-07-31 10:10 AM

Hi @uniformed

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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