Arlo Wire Free system

[Zookeeper91326]

Since the last "upgrade," 2.3.1, the Favorite Star option is no longer working.  I have tried to star a recording and the star does not light up indicating that footage is saved.  Any suggestions?

[steve_t]

Favorite videos aren't saved. They're just marked as favorite. They'll still delete after the amount of days on the server as per your plan. If you want to keep a video, you'll need to download it

[Zookeeper91326]

I guess I didn't explain, Clearly.  The yellow star that appears when you hit "favorites," is not appearing.(that lets you to mark/note footage that you don't want to delete).  

[jguerdat]

I just tested this with both the Android app and a browser - works on both.  The app needs to have the video paused before displaying.  What device/interface are you using?

[Zookeeper91326]

The issue is happening with my IPad 2.  The Favorite Star is missing.

[jguerdat]

Sounds like an app problem. Try a browser - if that works, it's definitely an appmissue. If a reinstall doesn't fix it, open a case using the Contact Support link at the bottom of the desktop version of these pages.