Arlo Wire Free showing red/ pink screen

[TCasdorph27]

For over a week now my camera has been stuck on a pink tented screen and because of this the night vision isn’t working properly. We live in a bad neighborhood and rely on these cameras to keep us safe I have tried everything I can to troubleshoot and solve the problem myself but to no avail. I believe the camera needs replaced. How can I speak with a real person to get this issue resolved? I have already opened a case ticket!

[JessicaP]

Hey TCasdorph27,

Have you tried rebooting the camera by opening and closing the battery compartment door? Allow the camera to sync back up to the base station and try again.